IT service providers deliver the technical expertise small businesses need at a much lower cost than hiring IT staff. They can recommend, install, and manage technology according to business' objectives and ensure that critical data is safe.
That's why nearly 70% of U.S. small to medium sized businesses (SMBs) work with an IT service provider for some or all of their IT needs.
There are many considerations for SMBs thinking about moving their IT to another company. In this blog post, we've summed up the key factors to help you decide what's best for your company.
What's an MSP?
An MSP, or managed service provider, is an IT service professional to which SMBs outsource their IT needs. MSPs are the guardians of IT, delivering ongoing monitoring services, which allows them to keep tabs on the health of their clients' IT environments, change and update systems, and troubleshoot problems.
MSPs closely monitor a wide variety of IT solutions a business has implemented, including web apps, desktop and server management software, backup and disaster recovery, storage management tools and security software.
Small businesses outsource IT to ensure all their business systems, operations and networks remain up and running. Managed service providers take a proactive approach to IT. Rather than waiting for something to break or shut down, MSPs ensure a customer's IT can avoid most tech issues in the first place. This is huge, because IT related downtime can have a devastating impact on revenue and reputation - especially for smaller businesses trying to grow.
SMB Managed Service Consumption
A recent survey by B2B research firm Clutch showed that 69% of U.S. SMBs use at least one IT service provider, regardless of company size. 63% of respondents indicated they also have dedicated, in-house IT staff. However, this percentage was much lower among SMBs with 10 or fewer employees - only 31% of that group have in-house IT staff.
MSPs typically deliver services on a subscription basis; companies pay a fixed amount, usually monthly, for a specific set of IT services. Some common examples include, but are not limited to:
These services are typically offered either as packaged services, or a la carte, depending on the needs of the SMB. They are also often priced at a fraction of the cost of a full time resource. MSPs work with a variety of technology vendors in order to deliver these services. However, it's not just about technology. Rather, the expertise of the service provider holds the most value for SMBs.
Why SMBs Adopt Managed Services
Moving all or some IT tasks to a managed service allows businesses to focus on their core competencies instead of day-to-day IT management. This is especially important for SMBs, since they are frequently stretched thin from a personnel and budget standpoint.
Obviously, the specific reasons SMBs adopt managed services depend on the unique needs of the organization. For example, the IT needs of a five person company with no in-house IT will be quite different from those of a 100 person company with a dedicated IT team. However, generally speaking, businesses adopt managed services to improve upon all or some aspect of their IT strategy or infrastructure. How this occurs will largely depend on the in-house IT expertise of a given business.
Offload Difficult and Time Consuming Tasks
Working with an IT provider allows businesses to offload tasks that are difficult and/or time consuming. That's one of the reasons that managed data protection services are so popular. Protecting company data through backup and restore has long been a pain point for companies of all sizes; MSPs can ensure the SMB company data is fully protected from malicious actions, reducing business risks by putting complex tasks in the hands of experts.
Depending on the company, cost savings may also be a factor - especially among smaller SMBs with straightforward IT needs. Monthly fees for managed services will vary depending on services delivered. But, managed services are generally more cost effective than hiring in-house IT staff for smaller businesses.
There are a number of reasons that SMBs need help from third-party IT firms. IT skill and expense tops the list for smaller businesses. Very small companies stand to reduce IT costs while getting the IT expertise they need by partnering with a service provider.
Larger businesses typically work with IT providers to offload a number of difficult or time-consuming tasks, allowing their internal IT staff to focus on mission-critical activities.
If you've never considered an IT managed service offering and are trying to manage your own IT, it's worth being aware of this cost effective way to have your IT burden lifted. If you are working with an IT provider on a project basis, it's worth investigating whether they offer managed services as well. Or, if your current IT team is running ragged, perhaps you can offload some difficult IT tasks.